Service
Managed IT services in Luxembourg
Entrust us with the management of your IT infrastructure: maintenance and supervision, user support five days a week, mobile devices and IT concierge services.
In brief
What are managed IT services?
Managed services means handing the day-to-day running of your IT to an outside provider. At Empirys it covers four areas: maintenance and supervision of your infrastructure, 5/7 user support, deployment and support of mobile devices, and IT concierge services.
Our expertise covers virtualised VMware and Hyper-V infrastructures in particular. Support runs on a ticketing system and a proactive approach, which aims to prevent recurring problems rather than handle them over and over.
24/7
supervision of your IT estate
70%
of funding possible through the SME Packages
< 4 h
to pick up a ticket, in business hours
Maintenance and supervision of your infrastructure
Entrust us with your virtualised infrastructure: our expertise covers VMware and Hyper-V. Our technical team provides proactive maintenance, identifying and resolving potential problems before they affect your business.
We optimise performance, manage updates and keep your virtual environment secure.
5/7 user support
Our qualified technical team aims to provide responsive user support. From software issues to day-to-day usage questions, we provide quick and effective solutions through a ticketing system.
The proactive approach includes preventing recurring problems, so productivity is not interrupted.
Deployment and support of mobile devices
Beyond support, our expertise extends to the deployment and optimisation of mobile devices. We configure and manage your phones, tablets and laptops proactively.
- Data security on mobile devices
- Reliable connectivity
- Smooth integration into your existing infrastructure
IT concierge services
A single team for all your needs. We select state-of-the-art equipment, manage secure storage, arrange fast delivery and smooth installation.
Our technical expertise covers the consistency and compatibility of every component.
Funding up to 70% of your project
The SME Packages Luxembourg can fund up to 70% of your managed services and infrastructure projects. We help you put the application together.
FAQ
Frequently asked questions
Which virtualisation technologies do you work with?
VMware and Hyper-V, with proactive maintenance, performance optimisation, update management and ongoing security of the virtual environment.
What are the support hours?
User support is provided five days a week, through a ticketing system, by a qualified technical team. The approach includes preventing recurring problems.
Do you manage phones and tablets as well?
Yes. Deployment and support of mobile devices (phones, tablets, laptops) are part of the service, including data security and integration with your existing infrastructure.
What are IT concierge services?
Choosing the equipment, storing it securely, delivering and installing it, with a single team as your point of contact and a compatibility check on every component.
Can a managed services project be funded in Luxembourg?
Yes, through the SME Packages Luxembourg, which fund up to 70% of managed services and infrastructure projects. The grant is subject to eligibility conditions and to the decision of the Ministry of the Economy.
The simplest way is to talk it through
A first estimate within 24 working hours, a firm quote after we audit your IT estate. No commitment. Over a coffee, if you prefer.
Direct contact
Phone
Sales e-mail
Technical support
Address
2 Am Brill, L-3961 Ehlange-sur-Mess
